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Lost shipment by Purolator, Fido said we are not responsible.

I'm a participant level 2
I'm a participant level 2

Oops I am Fido customer for last 5 years with 2 lines, paid 6 contracts in full and I just ordered another phone. Purolator says it's delivered at doorstep but not sure how they entered in an apartment without me opening the doo for me.I call Fido and the executive literally confirmed that ' Fido's responsibility is over once a package is shipped with phone from their facility, it's a customer who needs to call Purolator to see what's going on. I am on call with Purolator and 'K  DO' while typing this here.(That's not what I deserve Fido. Aren't I? Not a single missed or delayed bill payment in 5 years? Wow..!!


February 19th 2021 9:48am- 1st call with Fido. 


Former Moderator
Former Moderator

Hey @


We appreciate your loyalty and we really want to get this resolved for you!


We got back to your other post here. Check it out and get back to us Smiley