Long hold time

[Mattydestroyer]

I was on hold for more than an hour just now, all I wanted to do was tell a Fido customer representative since I missed my promise to pay yesterday that I was going to pay it today, I shouldn't have to wait on hold for more than an hour just to talk to some real person

[FidoAlex]

Hey @Mattydestroyer, Alex here. 

Sorry to see that you were waiting for over an hour, it's the holiday season so we're very busy. 

There are other ways you can contact us and some ways that don't require you waiting on the line. For example, on social media. 

Check out all of our contact methods here.