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No service overseas

Sakib7
I'm a Participant Level 2
I'm a Participant Level 2

I am traveling in the United Arab Emirates and my Fido won't connect to any network here. I need to access my text messages for verification and other purposes. I have tried reaching out to support on social media without any response. Appreciate any solutions! 

2 REPLIES 2

FidoAlex
Moderator
Moderator

Hey @Sakib7, welcome to the community, Alex here!

 

The United Arab Emirates is one of our Fido Roam destinations so there shouldn't be any issues. Did you try some troubleshooting already? Like restarting your phone, resetting your network settings or trying to manually connect to a network via your device settings? 

 

If that doesn't help, you can contact our customer service here and we'll be happy to help you with this. 



Sakib7
I'm a Participant Level 2
I'm a Participant Level 2

Thanks Alex, I have tried everything except the last one. I reached out to customer service on Twitter so hoping to resolve it soon.