Hi @Nikki9,
Welcome to the Community.
I'm sad to hear you have had unexpected long-distance charges on your bill. I would stongly recommend going through your phone's usage to see what calls were made over the past months.
If you still need any help after this, you're welcome to contact us over the methods shown here and we'll be happy to take a look.
Hope this helps.
Hello @skaur11999,
Welcome to the community!
Sorry to hear you did not understand how the promotion works, most promotions have an end date, and when a promotion is coming to an end Fido notify us on our invoice of any upcoming changes at least 3 months ahead of time.
If you look at your invoice details for the last 4 months you will see the notification, please see here to learn how to save/print your invoice details.
Fido would not block us from calling any numbers unless you call and ask them to put a block on making international calls.
Since you made the calls the charges would be valid and you would be responsible for the payment if you can not make the payment in full you can set up a payment arrangement, see here for more information.
Hello Skaur11999,
Welcome to the community!
Sorry to hear you've unknowingly incurred addititional long-distance charges on your account. I understand that you might not have been aware of your excess usage. While Fido does not provide notifications for additional long-distance usage they do provide a means of monitoring call usage (ie My Account app).
@skaur11999 wrote:...In this busy world, do you read your invoice line by line? I don't....
I understand most people lead busy lives. However, it has always been the customers' responsibility to monitor their own usage and bills:
It is not necessary to cap voice or text messaging service charges since the use of these services is generally well understood and managed by consumers. ~ The Wireless Code; point 127
...it considers that a requirement to provide usage notifications or usage monitoring tools is not the best solution to prevent bill shock. ~ point 124
Most providers in North America won't block long-distance or International calls unless requested to do so by customers (you should note that it is not possible to block calls to International locations which use the same '+1' Country code). Occasional long-distance callers might not wish to purchase an additional plan if it's only for a few calls. If the providers in your home Country do block International calls by default, then it's unfortunate you weren't aware of how the providers work in Canada. I understand it's frustrating to note -- after the fact -- that those charges could have been much less if you had a long-distance calling add-on. Unfortunately, if the calls are already on the system, it isn't possible to retroactively append an account with an add-on.
In addition, it's not any company's responsibility to remind their customers of bill payment dates, promotion end dates, etc. Again, I understand that people can get busy and might be forgetful of things. That's why daily planners and calendars are big business. Personally, I'm really bad at remembering those type of dates. To help me, I put all of those dates on my digital calendar. You might need to find a method which works for you.
I understand this is a difficult time and being a student makes receiving such a bill even more distressing. If you're unable to make full payment on the bill, you might consider arranging a payment schedule. To make an arrangement, you'll need to contact the credit operations team. It should be mentioned that a payment arrangement might not be available in all situations.
If you would like to add the Preferred International rate add-on for future calls, you would need to you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
