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Likewize contract

Djacula
I'm a participant level 2
I'm a participant level 2

Does anyone have a likewise contract from December of 2023? I have been told they changed contract terms and conditions of the June 21 2023 to add find my iPhone enablement requirement. I lost my phone while camping and the have denied my claim. This seems strange that they can change terms and conditions of a contract without letting contract holders know of new terms and conditions.

2 REPLIES 2

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Djacula,

 

Welcome to the community!

 

  Sorry to hear your claim was not approved. Unfortunately, I'm not aware of the specific change to the terms you note. However, their website does specify:

 

   The programs may be modified from time to time. Please refer to this website for the most current information

~taken from here.

 

  Unfortunately, I don't think Fido has any say regarding Likewize's terms and conditions of service. I understand you have alreadly been in contact with Likewize, however, I think any discussion regarding their decision would need to be done with them.

 

 You should note these forums are community-driven and not intended as a venue for customer services. If you still wanted to discuss your matter with Fido, you would need to contact customer service for assistance. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

**edit** I found a reference to the Find My Phone requirement here, though I do not know when that stipulation was implemented.**

 

**edit** It is also mentioned in Full Details here. Again, I do not know when that stipulation was implemented.**

 

Hope this helps 😀

 

Cheers


Djacula
I'm a participant level 2
I'm a participant level 2

thank you for looking. A Fido representative actually gave us the date change in terms and conditions. I have exhausted both likewize and Fidos support. I will be taking legal action against likewise for breach of contract.