For the past few months (cannot be more specific, but this definitely did not happen half a year ago), my LTE data signal has been acting up.
Sometimes it just outright doesn't work.
Sometimes it does, but there is a very high latency (ping).
I have 2 phones, Samsung S9+ and Pixel2 (wife's). I would be quick to attribute this issue to something particular to my phone's model, or my location, however wife reports the same issues, and she is at a different location during the day, and different phone model (the only common factor is our single Fido account)
Symptoms:
- Playing any kind of online mobile games regularly results in "poor connection" messages and disconnects. No, it's not the games' servers, as playing on WiFi there are never issues.
- Getting into the car, and Google Maps shows "offline"
- Wife can't load Facebook and other apps while waiting for the GO train
Again, this was all trouble-free several months ago, but not anymore. Our commute routes, home, and work did not change in that period.
I can sometimes get the Data to work by cycling Airplane mode on the phone a few times. Sometimes restarting the whole phone, but the results are very sporadic and inconsistent. I wonder if my actions even have any affect, or it's just the network being sporadic and eventually working on it's own.
Please see the screenshots below. This were all done in the same location, within a relatively short amount of time between each other.
- First screenshot shows what I get most of the time: data simply doesn't work. Usually there is no way to tell that, cause unless I try to open some app or internet browser, I wouldn't even know that, except that none of the notifications show, and then I get within WiFi range and get half a day's worth of notification all at once.
- Second screenshot is on WiFi, just to show that fast.com servers aren't the problem
- Third screenshot shows that sometimes speed is fine, but latency is pretty high (enough to get disconnects from online gaming)
- Fourth screenshot shows how inconsistent the connection is, note the poor speed and very high latency.
Hi @SlavD,
This seems rather odd.
From what you've shared, most of the occurences are when the phones are inside a structure (car, train, etc). Do you notice if it occurs more often inside buildings or vehicules?
Did you contact customer service to have a closer look at what's going on? Did you request a reset of your network on our end?
Let the Community know. 
Thank you very much for expanding on my questions @SlavD.
Let me preface my answer to your first question by saying that I cannot provide the definitive answer about your specific situtation and that our tech support team would be better equiped to answer it then me. With that said, it can happen that we need to proceed to cell splitting in an area.
Very briefly, it's a process that is sometimes necessary to provide additional capacity in a specific coverage area that requires dividing a cell antenna into 2 or more new cells. Then again, it's only an hypothesis and a reset of both your and wife's network might resolve the situation. Or our tech team would have to take a closer look at your account to confirm.
Concerning your second question, it's true that oftentime, the first step to troubleshooting is to restart your phone. Since you've done so multiple time, I'm sure the agent you'll talk to will understand. As for the jargon of resetting the network on your phone, it's called "resend to switch". Once that occurs, you will need to turn off and on your phone again. Once that's done, you'll be able to continue to monitor the signal on both your phones.
Hope this helps! Let us know if a reset of the network/resend to switch helps as well.
Glad I could be of service!
And oupsy, about your data cap. If you need more data until it resets, you can text the word DATA at 222 to receive options to add a monthly data top-up.
Cheers!
