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Keep on been charge for a phone I returned July 2020

I'm a participant level 1
I'm a participant level 1

Hello Fido Support,

Back in July 2020 I returned a phone I ordered but end up not using.

Since then, every billing cicle I get harrassed to pay for a phone they already recevied back, I have to waste my time explaining that over and over again and again every month is the same issue.

How much longer will this go for? Who do I have to talk to stop this non sense?

Today I called 3 times, first time was on the phone for 34 minutes and fido agent just hanged up on me.

2nd time I was transfered to Rogers rep and Rogers cannot help with fido issues so they hang up on me

3r time I call ad was on hold for almost an hour, I canot just be on hold forever, I have things to do


Unreal, and you call this customer service?



Former Moderator
Former Moderator

Hello @MiguelC,


Welcome to the community!


I'm sad to hear you're having issues finding a solution to your issue. What seems to be the charges on your bill exactly? Also, are you referring to July 2020 or 2021?