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Phone callback service just puts you on hold lol

I'm a participant level 2
I'm a participant level 2

After going through the menu labyrinth just to try to speak to someone about a bill, I opted for the callback service. After inputting the number and pressing "any key" to complete, I pressed star(*) just because it was the first thing I hit. The machine then says "Please continue to hold" or something along those lines and I'm back in a queue with the terrible music. The only way to try again for callback is to hang up and go through the 5 minutes of menus. Insane.


I feel like Fido deliberately frustrates you so it's impossible to speak to a rep without being angry first. I want to be nice to these people but it seems like the technical incompetence sabotages the call centre reps.


Former Moderator
Former Moderator

Hey @pstrauss


We offer service via live chat or social media. You can find all the options to contact us here.

I'm a participant level 1
I'm a participant level 1

That's funny....Screen Shot 2021-11-22 at 11.02.37 AM.png

Hi there, 


Yes sorry, we were having issues with the site a few days ago. Everything is working now Smiley