Is there anyway to get rid of the 30 days limitation online?

[jasonxia]

Hello. I am considering to update my device to iPhone X but when I tried to update the sentence "We're sorry, but we were unable to process your device upgrade because your account's billing address was updated within the past 30 days." came out. I have updated my billing address recently since I moved to a new apartment this September. Is there anyway I can get rid of this limitation online? Thank you

[ggg13]

hi, i'm wondering about the same thing, i wanna upgrade but i get the same error

[FidoSaira]

Hey @ggg13,

Have you had the chance to go over the thread & the answer provided by @FidoClaudia?

[steven24]

I have the same issue with the 30 days, am I still able to buy a new phone? Thanks!

[FidoSaira]

Hey @steven24, 

You will need to wait past 30 days to be able to order a new phone online if you have changed your address. This limitation is in place to protect our customer's accounts from fraudulent activities.

If you have any other questions, you can reach out to us through these channels. 

[Gavinz]

I have the same issue, would it be possible for someone to help me as well? Thanks!

[FidoValerie]

Hey @Gavinz !

I've replied to the PM you sent us, so we can continue there.

[kokoma]

I have the same issue. Could you PM me please? Thanks. 

[FidoLony]

Hey @kokoma, 

Welcome ot the community!

We will send you a PM and continue there. 😊  

Talk to you soon! 

[rsordi]

I have this limitation as well. Can I also get a PM to proceed with this?

[FidoJulien]

Hey @rsordi

Welcome to the community

I'll send you a PM so we can take a look at this together.

Talk to you soon!

[FidoClaudia · Accepted solution]

Hey @jasonxia,

Welcome to our Community

Indeed, for security reasons, you won't be able to place an upgrade online for 30 days after changing the address.

I'll send you a PM to take a closer look into it with you.

[jasonxia]

Oh thanks:) Where can we start the PM

[FidoClaudia]

I've sent you the PM and I've received your response, we'll continue there

[Gurleen1]

How did you upgrade your phone becuase i am still not able to upgrade because of 30 days limitation?

[FidoJo1]

Hey @Gurleen1

I'll send you a PM so we can take a look at the details together! 

Talk soon🙂

[Gurleen1]

Ok but what is PM

[FidoJulien]

Hey @Gurleen1

A PM is a private message.  You can access them by clicking on your profile picture at the top of the page and then clicking on the little envelope!