Hello JuliaEnriquez,
Welcome to the community!
Sorry to hear your order is still pending. You should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we have any information regarding orders.
I understand you do not wish to pay the set-up or administrative fee for having assistance with the order. However, if you would like to discuss your order status, you would need to contact customer service again. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. That said, it's possible they also would not have any additional information regarding the status of orders.
If the order is still pending, it's possible the device is back-ordered due to high demand this time of year. Unfortunately, if that is the case, it may take longer than expected to receive the phone.
Hope this helps 😀
Cheers
