Incorrect SIM

[Levon100]

I've just received a FIDO SIM card and I've tried to update my SIM card via "Update My SIM" in my account.
As i'm coming from another mobile phone service provider, I think that's why i'm receiving an Incorrect SIM error when I try to update my SIM.
Can I have someone look into this? I don't see anything in the Forum that I can solve myself. If you someone has a forum post that might solve that, Kindly refer me to it as I continously search.

Thanks

[Levon100 · Accepted solution]

In order to resolve this issue, refer to this Forum post:
https://forums.fido.ca/t5/General-Support/Incorrect-SIM-error/m-p/168325

This post talks about how Fido will need to port over the line you had from your previous carrier to your Fido account.

You will need to use the Contact Us page to get in touch with Fido Customer Service: Fido Contact Us