I ported 2 lines back to fido in December with the offer from FidoWinback. After two months of hassle the bill is still incorrect.
I have contact fido online/ chat support numerous times and they have escalated the issue to FidoWinback 2 times already state they will call me within 48 hours. It's been more than a week and I still haven't heard anything from fido.
If I am not getting my bill fix, I am gonna file a complain to CCTS.
I am sad to learn your bill isn't reflecting the correct amount. However, rest assured that if the mistake is on our end, we'll look into it with you.
I'll send you a PM shortly. Talk soon!