Incorrect Billing and

Incorrect Billing and

Incorrect Billing and

BOBO9991
I'm a Participant Level 2

Incorrect Billing and

Hello Fido,

 

I ported 2 lines back to fido in December with the offer from FidoWinback.  After two months of hassle the bill is still incorrect. 

I have contact fido online/ chat support numerous times and they have escalated the issue to FidoWinback 2 times already state they will call me within 48 hours.  It's been more than a week and I still haven't heard anything from fido.

 

If I am not getting my bill fix,  I am gonna file a complain to CCTS.  

 

 

 

 

2 REPLIES 2
BOBO9991
I'm a Participant Level 2

Thank you for looking into it.  Hopefully i get a PM from you soon!

FidoSaira
Moderator

Hey @BOBO9991

 

I am sad to learn your bill isn't reflecting the correct amount. However, rest assured that if the mistake is on our end, we'll look into it with you.

 

I'll send you a PM shortly. Talk soon!