Dear Fido,
I joined a few years ago with my home internet and you provided pretty good service, not one complaint. A few months ago in order to keep things "simple" I signed up for cell service, I am dissapointed.
You see, I had for the last 7 years a 1GB account, very happy, never went over, let me say that again, never in 7 years did I go over my 1GB.
Here I am with Fido and the 25 days into it I get a text to let me know I have used 75% of my 10GB data! Surprise!
I ask, how is this possible? yes, my wifi dissapears 100 times a day, everytime I look I am using data in my own home with Fido internet!!!
It's been a couple of months, always the same, I called, you tested the lines, you delivered a "new" modem, still the same issues. This problem was not there before, why now that I changed to Fido?
For me this was a change of convenience, both services with same company, one account, set up auto payment from one place, everything made sence in my head, no, apparently you cannot make anything simple.
I would like to set up my cell account on line and to my surprise I cannot because you tied in my email to my home internet account and I cannot use it for my cell account. Now you want me to open another email account so that I can set up my cell account with the same company that I already have an account with. How does this make any sense? If you are the same company then this will not be a problem and if internally you function as two separete entities, then this should not be an issue either.
As a personal preference I only have one email account and I don't believe one should have more than one in order to help a company deal with their inside issues.
This like I mentioned before, was a move for convenience for me and you are making it very difficult. Before I open another email account which is inconvenient for me, I will move my service back to my previous provider which will take my current email address. I will give you a few days for a response, however, without a resolution, my mind is made up, dissaponted to see a "cutting edge" company not able to resolve this, something that should have been done correctly from day one.
I am sorry for the long rant, I have spent too much time on the phone with you people and no solution has been provided.
If you have reach this point, I thank you for your patience and time.
Have a wonderful day
