IOS IKEv2 VPN over LTE does not work anymore

[kris2k]

I’ve read the recent posts about people affected by usage NordVPN complaining, but in my case, it’s my personal network and my internal users.

I’ve ran through the preliminary details and it appears that the phone is initiating a direct IPV6 tunnel that’s superseding the device’s routing table and not allowing the device to use the IPv4 or IPv6 gateways provided by the VPN tunnel (our IPSec tunnel is dual-stack) which are provided by the device’s routing table.

What’s up with this?

Any recommended IOS profile tweaks to push down?

[awefawe]

Did this issue end up getting fixed? Or does it have to be fixed on a case by case basis?

I'm having the exact same issue.

[kris2k]

Hey Awefawe;

Indeed, my situation got fixed by Fido. It appears that they pushed an alternate APN configuration to use the dual-stack IPv4/IPv6 Gateway again.

From a technology standpoint,I’m sure it’s not what they want (since being IPv6 native has some added benefits for data transmission reliability and efficiency), but I’m confident the bugs have been documented + submitted to Apple, and there’s a ‘hope’ for next IOS version to have additional capabilities to better handle ipv4/ipv6 vpn connections with an ipv6-only WAN.

[ek66]

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@kris2k wrote: ... got fixed by Fido. It appears that they pushed an alternate APN configuration to use the dual-stack IPv4/IPv6 Gateway again. ..

Could you please explain in more details about this alternate APN and how they pushed it to (your only?) iPhone /iPad if this is not a secret?

It looks like there are still unresolved IPv4/IPv6 VPN related issues over Fido LTE/3G  Data but I cannot find any official information that confirms or rejects such suspissions.

Too bad. I spent hours to restore from backups the phone, my own VPN, routers etc. - for nothing.

With another (non-fido) SIM and service, everything works fine

Regards.

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[FidoPamela]

So sorry for the confusion @ek66! I sent you a new one now. 

Chat soon! 

[FidoPamela]

Hey @ek66! 

We have replied to you in PM.  

[ek66]

Hi FidoPamela.

Thank you for taking care.

However, I don't see any PM from today.

[FidoAmanda]

Hey awefawe!

We'll check into that for you! So that we can get you the right info, could you confirm if your also using an iOS device or are you using an Android?

Let us know and we'll go from there.

[awefawe]

Hello @FidoAmanda - I'm on iOS, latest version as of today.

My wife also has the same problem on iOS, also on latest iOS version.

[FidoAmanda]

Thanks for confirming, awefawe!

We'll be sending you a PM so that we can get that up and running for you. 

Talk to you soon! 

[Nineteen84]

Hi @FidoAmanda, I’m having the exact same issue.  

Can I please get assistance via PM?

Thanks!

[FidoRanya]

Hey @Nineteen84 , 

Sending a PM your way !

[prochon]

Good afternoon,

I am an employee of a large company developing a mobile application that uses an external Bluetooth device and our app acts as a bridge between this device and the Internet so the Bluetooth device can communicate with servers and exchange data. Unfortunately, this device is IPV4 only so on LTE or 3G using my iPhone device on iOS 11, these data exchanges fail due to Fido (and Rogers) expecting an IPV6 communication. Our customers and some employees who are with Rogers were able to have this issue fixed on an individual account basis by Rogers applying a temporary fix to their account while it works with Apple for a more permanent fix.

We need to test this fix on my Fido account. Here is the Rogers Community Forum thread dealing with this issue: http://communityforums.rogers.com/t5/Apple/Certain-Apps-Connect-over-Wi-Fi-but-not-Data/td-p/425522

Thanks

Pierre

[Rocket-go]

Hi @FidoRany,

I have similar problem as @prochon.

Can you please send me the fix for IPv6 setup?

[FidoJulien]

Hey @Rocket-go

I'll send you a PM so we can take a look at this with you!

[FidoRanya]

Hey @prochon, 

Welcome to the Community

I moved your message to this thread as it deals with a similar topic.

I'm sending you a PM so we can sort this out.

Talk to you soon!

[Paulie1]

Hi @FidoRany,

I have similar problem as @prochon.

Can you please send me the fix for IPv6 setup?

[FidoPhilippe]

Hey @Paulie1!

Welcome to the community.

I'll send you a PM shortly.

[Nineteen84]

Curious if anyone has had a successful resolution. 

I’m told Support addressed the issue with my device but I am still having problems connecting. 

Has anyone who’s had the fix applied been successful?  

[FidoKija]

Hey Nineteen84! 

We'll need in fact to check directly in your account in order to find a solution. I'll send you a PM so we can help you with that.  

See you there! 

[Ledoux78]

Hi , I’m having the exact same issue.  

Can I please get assistance via PM?

Thanks!

[FidoFrancois]

Hi @Ledoux78 Welcome to the Community! We're glad to have you with us.

We'll be sending you a PM shortly.

Talk to you there.