IOS IKEv2 VPN over LTE does not work anymore

IOS IKEv2 VPN over LTE does not work anymore

IOS IKEv2 VPN over LTE does not work anymore

SOLVED
I'm a Contributor Level 1

IOS IKEv2 VPN over LTE does not work anymore

I’ve read the recent posts about people affected by usage NordVPN complaining, but in my case, it’s my personal network and my internal users.

 

I’ve ran through the preliminary details and it appears that the phone is initiating a direct IPV6 tunnel that’s superseding the device’s routing table and not allowing the device to use the IPv4 or IPv6 gateways provided by the VPN tunnel (our IPSec tunnel is dual-stack) which are provided by the device’s routing table.

 

What’s up with this?

 

Any recommended IOS profile tweaks to push down?

Accepted Solution

Re: IOS IKEv2 VPN over LTE does not work anymore

Solved by Moderator

Hey everyone!


A little bit of an update for this. Smiley 

 

For Apple devices: 
Apple has released the latest iOS 12.0.1 software which may resolve issues for certain remote/VPN Apps using the IPv6-only connections.

 

If you’re experiencing this issue, please update to iOS 12.0.1 (or newer) and test again.


A possible workaround for Android devices only:
Modify the APN “ltemobile.apn” to IPv4 instead of the default IPv4/IPv6 in the phone settings, under Wireless & Networks - Cellular Networks - Access Point Names.

 

Power cycle the device and test the VPN connection again.


If the issue persists, please note the date and time of the failure and let us know so we can send you a PM to look closer into this with you.

View solution in context
121 REPLIES 121

Hey @ek66

 

We have replied to you in PM. Smiley 



I'm a Contributor Level 1

Hi FidoPamela.

Thank you for taking care.

However, I don't see any PM from today.

Hey awefawe!

 

We'll check into that for you! So that we can get you the right info, could you confirm if your also using an iOS device or are you using an Android?

 

Let us know and we'll go from there.



I'm a Participant Level 2

Hello @FidoAmanda - I'm on iOS, latest version as of today.

 

My wife also has the same problem on iOS, also on latest iOS version.

Thanks for confirming, awefawe!

 

We'll be sending you a PM so that we can get that up and running for you. 

 

Talk to you soon! 



I'm a Participant Level 2

Hi @FidoAmanda, I’m having the exact same issue.  

Can I please get assistance via PM?

Thanks!

Hey @Nineteen84

 

Sending a PM your way !



I'm a Participant Level 1

Good afternoon,

 

I am an employee of a large company developing a mobile application that uses an external Bluetooth device and our app acts as a bridge between this device and the Internet so the Bluetooth device can communicate with servers and exchange data. Unfortunately, this device is IPV4 only so on LTE or 3G using my iPhone device on iOS 11, these data exchanges fail due to Fido (and Rogers) expecting an IPV6 communication. Our customers and some employees who are with Rogers were able to have this issue fixed on an individual account basis by Rogers applying a temporary fix to their account while it works with Apple for a more permanent fix.

 

We need to test this fix on my Fido account. Here is the Rogers Community Forum thread dealing with this issue: http://communityforums.rogers.com/t5/Apple/Certain-Apps-Connect-over-Wi-Fi-but-not-Data/td-p/425522

 

Thanks

 

Pierre

I'm a Participant Level 1

Hi @FidoRany,

I have similar problem as @prochon.

Can you please send me the fix for IPv6 setup?

Hey @Rocket-go

 

I'll send you a PM so we can take a look at this with you!



Hey @prochon

 

Welcome to the Community Very_Happy

 

I moved your message to this thread as it deals with a similar topic.

 

I'm sending you a PM so we can sort this out.

 

Talk to you soon!



I'm a Participant Level 1

Hi @FidoRany,

I have similar problem as @prochon.

Can you please send me the fix for IPv6 setup?

Hey @Paulie1!

 

Welcome to the community.

 

I'll send you a PM shortly. Smiley



I'm a Participant Level 2

Curious if anyone has had a successful resolution. 

 

I’m told Support addressed the issue with my device but I am still having problems connecting. 

 

Has anyone who’s had the fix applied been successful?  

Hey Nineteen84! 

 

We'll need in fact to check directly in your account in order to find a solution. I'll send you a PM so we can help you with that. Smiley 

 

See you there! 



I'm a Participant Level 1

Hi , I’m having the exact same issue.  

Can I please get assistance via PM?

Thanks!

Hi @Ledoux78 Welcome to the Community! We're glad to have you with us. Smiley

 

We'll be sending you a PM shortly.

 

Talk to you there.