I was told by Fido my account was cancelled months ago but I'm still being billed.

[Mightylink]

Hello, earlier this year I recieved an email from Fido titled "We’re saying goodbye to Fido Home Internet" saying they would no longer support internet in my area after August 10th, 2024 with the option to migrate to Rogers, I wanted to decline that offer so I purchased my internet from another provider. The email specifically stated "If you don’t upgrade before August 10, 2024, your internet service will no longer be available."

Now I am recieving an email saying my internet has still not been cut off despite Fido saying my internet was expiring on August 10th and my bill has gone up to extrodinary numbers despite not using it at all.

Please cancel my account, I was told it was already supposed to be cancelled on August 10th in that email Fido sent be but apparently that did not happen. I don't appreciate being mislead, I was told there would be no further services past August 10th but I am still being billed. I tried cancelling from the website but the "live chat" link does not work and the phone number just puts me on hold indefinitely.

My account number is ******910

[Cawtau · Accepted solution]

Hello Mightylink,

  Welcome to the community!

  Sorry to hear of your sitution. However, you should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor be in any position to cancel services. I understand you may have already attempted to contact them. However, if you wished assistance with your matter, you would need to contact customer service again. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers