I made a payment by mistake, how can I get it refunded?

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I'm a Participant Level 2 Mattrek
I'm a Participant Level 2

I made a payment by mistake, how can I get it refunded?

I’m set up for recurring monthly bills already and am up to date on payments. That mistaken payment was supposed to instead go to my credit card, but I didn’t notice the error until just now and don’t have enough to cover the payment if I can’t get this back. What should I do?

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Re: I made a payment by mistake, how can I get it refunded?

Hey @Mattrek! Welcome to the community. Smiley

 

We'll be happy to take a look at that with you, but will need access to your account. You can contact us here for help or we can continue on the community by sending you a PM.

 

Let us know.



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I'm a Participant Level 2 Mattrek
I'm a Participant Level 2

Re: I made a payment by mistake, how can I get it refunded?

Hey thanks for the response, honestly it’s better to just PM me if you wouldn’t mind. My hours are strange, so I’m not able to spend time when it has to be spent to call or chat live if that makes sense. Thanks again!

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Re: I made a payment by mistake, how can I get it refunded?

Hey @Mattrek

 

There's a PM coming your way.

 

Talk to you soon. 



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