I haven't received my $10 gift card

I haven't received my $10 gift card

I haven't received my $10 gift card

Henriqueapp
I'm a Participant Level 2

I haven't received my $10 gift card

I received a message on March 3rd,2021 on my app inbox, that by switching to automatic payment I would be rewarded with a $10 gift card. 

 

I switched my payment method but still haven't received the gift card. 

 

When I contacted customer service by live chat, I was told that this promotion expired on february 28 (?) and it was only valid for those that switched the method for the first time.

 

The message was sent again, on March 3, 2021 and it does not mention anything about being valid only for first time. 

 

Please find the screen shots from the message I received. 

Screenshot_20210323-220536.png

Screenshot_20210323-220532.png

 

 

 

5 REPLIES 5
FidoPhilippe
Moderator

Hey @Henriqueapp! Philippe here. Thanks for that information. Smiley

 

Can confirm on what date you changed your payment method please? Are you still on automatic payments right now?

 

Let us know!



Henriqueapp
I'm a Participant Level 2

I switched to automatic payment on March 13th and it is still on automatic payment now. 

Hey @Henriqueapp!

 

We'll continue the conversation via PM and we've replied to you there. Smiley



FidoLony
Moderator

Hey @Henriqueapp

 

Welcome to the community!

 

I can surely understand your positon there regarding the email sent.

From the screencaps I can see you got this fairly recently for a promotion that ended in February.

 

When you click on Get started, do you get more details on the offer there?



Henriqueapp
I'm a Participant Level 2

When I click on Get Started it goes directly to the billing tab where I can update my payment method.