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I don't understand billing for when do my credits end and plan end?

Zoob
I'm a participant level 2
I'm a participant level 2

So if I understand this correctly, does my plan end and switch to month to month on Nov30, but does the credits stop on Oct27th? Then does my plan revert to $69/mo after october or november? 

Fido chat couldn't help. 



Screenshot 2024-09-16 082157.png

3 REPLIES 3

KAPABLE-K
MVP MVP
MVP

Hello @Zoob,

 

We are normally billed a month in advance for services so your credits will end on the October invoice and the November invoice will not reflect the discounts you are currently getting.



Zoob
I'm a participant level 2
I'm a participant level 2

Oh i see, thx. So the bill in November will revert to the original price plan of $69? 

Hey @Zoob

We can look into your account details to confirm. 
You can contact us via any of the methods listed here. Smiley