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How to remove/cancel a line from my fido account?

I'm a participant level 1
I'm a participant level 1

I have 2 lines in my Fido account, but I couldn't find a place to remove a line from the website. Should I call Fido for this matter? Is it the only option?


I'm a participant level 1
I'm a participant level 1


I had to talk to a specialist today (Kiran) to cancel my second land he said2022-10-21 15_38_42-Fido.ca_ Wireless & Internet.png

but why does it still show up in my account?? come on I just want to cancel the line 


Hi @Donna13 , it looks like you line was just canceled yesterday the 21st. It will take a bit of time to do that. Your account will be sent to billings and the line will be removed once the appropriate department receives the order. It may already be removed from your account as I write this. Unfortunately things take a bit of time for verification. Hope you have had this resolved or will be resolved soon. Best regards 

I'm a participant level 1
I'm a participant level 1

Hi there..How can I cancel the newly added fido account? I Didn't receive yet the mobile, but I just received an email that I'll wait for 7 business days to arrive. I only want to keep the newly added line but not the mobile.




Hey there @Christine221


Just to confirm, are you looking to return the ordered device or to remove the new added line entirely?


With that said, we'll need to take a closer look at your account to confirm the order's status and your options based ont he changes you'd like to complete. You can reach out to us on these channels to get started.

Community Manager (Retired)
Community Manager (Retired)

Hey @rhonf


Welcome to the community!


It's not possible to complete this transaction through your online account, only through customer service. 


You don't necessarily have to call in though, we have other channels that you can reach out to us through, check them out here.


Alternatively, we can also send you a PM here on the community, let us know what you prefer.