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How to cancel auto refill by credit card?

dolphen
I'm a Participant Level 2
I'm a Participant Level 2

Hi there, 

I want to cancel auto refill by credit card, but your system didnt allow me to cancel. I just want to fall back to redeem voucher.

 

***Edited to add labels***

2 REPLIES 2

FidoPamela
Former Moderator
Former Moderator

Hey @dolphen

 

We'll be happy to help with that Smiley 

 

Are you getting an error message when you try to cancel or is the option to simply missing? 

 

Let us know! 



Scooby-Doo
I'm Qualified Level 1
I'm Qualified Level 1

 

Hi @dolphen 

 

you are on prepaid plan? Here is a thread I found about voucher inside the forum community library and explained by @KAPABLE-K

 

http://forums.fido.ca/t5/forums/forumtopicpage/board-id/archives/thread-id/38387 

 

I hope this helps you!