How to cancel auto refill by credit card?

[dolphen]

Hi there, 

I want to cancel auto refill by credit card, but your system didnt allow me to cancel. I just want to fall back to redeem voucher.

***Edited to add labels***

[FidoPamela]

Hey @dolphen! 

We'll be happy to help with that  

Are you getting an error message when you try to cancel or is the option to simply missing? 

Let us know! 

[Scooby-Doo]

Hi @dolphen 

you are on prepaid plan? Here is a thread I found about voucher inside the forum community library and explained by @KAPABLE-K

http://forums.fido.ca/t5/forums/forumtopicpage/board-id/archives/thread-id/38387 

I hope this helps you!