How to block a phone number?

Reply
I'm a Participant Level 1 Fergie
I'm a Participant Level 1

How to block a phone number?

Since acquisition of my new phone with Fido (since May 21, 2012), i started to receive calls from 1-877-866-9930.  They hang-up as soon as I answer and once it shipped me ``on hold``!  I believe it could be a spam call, therefore I wish to block their number from my IPhone 4S.  How can I do so?  Thanks in advance

 

 

Accepted Solution

Re: How to block a phone number?

Fido does not offer call blocking. I recommend registering your mobile number with the National Do No Call List which can be found at https://www.lnnte-dncl.gc.ca/. Once listed, if they call you again you can report them to the Government of Canada. Granted you have no previous ties to the company calling. For example, if you left Bell to sign up with Fido, Bell is exempt from this service because you have a past relationship with them and they are allowed to phone you still. In addition, you might have to change your phone number or just ignore them when you see their caller ID. Indeed, I also wish Fido offered call barring.

View solution in context
Flag this to a Moderator
Message 1 of 33
71,992 Views
I'm a Participant Level 2 MartinBadia
I'm a Participant Level 2

Re: How to block a phone number?

considering its only fido spamming. how about stop harassing your customers! I received a call today and asked them to stop calling me, the called me 4 times within the next 10 minutes after my request.

After that un-professionial tactics. I have decided after 10 years to change providers. I normally have been content with Fido, but this stunt was pulled on me on the wrong day of the week. now you lost a customer

Flag this to a Moderator
Message 16 of 33
5,608 Views
Former Moderator FidoAmandaH
Former Moderator

Re: How to block a phone number?

Hi MartinBadia,

 

Sorry for the unwanted calls from our marketing department. It may take up to 31 days for this to be entirely effective once we are notified (maximum time delay for all marketing departments to receive this update) We do apologize for any inconvenience this may have caused and thank you for your understanding.

 

Click on the thumbs up image description of the photo to like a post or a fellow member of the community.

And don't forget to click Accept as Solution in the options drop-down menu once you've received the answer you were looking for; it'll help our community grow stronger.



Flag this to a Moderator
Message 17 of 33
5,573 Views
I'm a Participant Level 1 mainemce
I'm a Participant Level 1

Re: How to block a phone number?

This may be old news, but on an iPhone 4 with iOS 7, simply go to the recent call list, find the offending phone nmber, touch the circular "i" (information) button to the right and then scroll down to the bottom and select "Block this caller". Voila! I was never the victim of spam calls while living on Vancouver Island but since moving to Vancouver my phone has been parasitized. And I tried using CRTC's National Do Not Call List but I don't have much confidence in it in part because its descriptive criteria for the telemarketing event are often too specific (savvy marketers don't specify their "industry" or "name", two information fields CRTC wants you to fill out on the DNCL telemarketing complaint form), in part because government investigations likely take much longer than it takes a telemarketers' numbers to mutate, and in part because it screwed up (I inputted 2 complaints and then tried to do a 3rd and inexplicably the website showed an error message allegedly because my cell # "wasn't registered" or was "registered on the DNCL for fewer than 31 days" - ridiculous). Good luck!

Flag this to a Moderator
Message 18 of 33
5,350 Views
I'm a Participant Level 1 TimD
I'm a Participant Level 1

Re: How to block a phone number?

Fido's 1-877-866-9930 phone number is continuing to call me multiple times daily. I am in the UK and am not answering to tell them to STOP calling me. Why is my number suddenly being spammed with unsolicited phone calls after buying a smartphone from Fido? I never got these calls previously with my old phone? I did not pay extra money for a new phone to be bothered by these repeat calls. Maybe Fido's marketing department should take the hint and STOP auto-redialing OVER AND OVER AND OVER again. I really despise these 3rd party companies all these companies use and can seemingly never control. I would advise Fido think about a policy of not auto-dialing numbers endlessly, it's 2014, NOBODY wants to be bothered with spam calls every day. 

Flag this to a Moderator
Message 19 of 33
4,598 Views
Community Specialist
Community Specialist

Re: How to block a phone number?

Hi TimD,

 

I'm sorry to hear about this. Can you send me a private message (click on my name, and you'll see the option on the right side of the page) with your phone number? I'll remove your number from our marketing lists. 

 

You may also log in to My Account and chat with a representative to do this. 



Flag this to a Moderator
Message 20 of 33
4,581 Views
I'm a Contributor Level 1 DebraLee
I'm a Contributor Level 1

How to block a phone number?

Some phones have a number blocking option as a feature on the phone itself (my Samsung has a Reject List), but the caller may still be able to leave a message. You just won't be disturbed by the ring as it will go straight to voice mail. Not overly helpful, but it's something. Yes, FIDO should start offering the service that TELUS offers, because we also have FIDO home phone and cannot block through FIDO. Our Panasonic phone system offers number blocking but, again, the calls still go through to voice mail.

 

Changing your number is a waste of time and money because many telemarketers use a computer-dialing process that dials numbers sequentially, so most of the time they do not even know who they are calling (so stop taking it personally when you get these calls).

 

Also, there are exceptions to the Do Not Call Registry in Canada. Companies are allowed to call you if they have an existing relationship with you, if they are a charity or if they are a religious organization, or if you owe them money. They can also call you if the call originates outside of Canada. You can certainly ask them directly to not call you, but that would mean picking up the phone and speaking to them. I have found that most calls will stop if I simply ask them not to call again.

Flag this to a Moderator
Message 21 of 33
4,765 Views
I'm a Participant Level 1 nesdamycart
I'm a Participant Level 1

Re: How to block a phone number?

It's actually very simple - just google whatever phone you have (mine is a Samsung S4 from Fido) and I found step by step instructions to place a phone number on the 'reject' list.  For Samsung owners, here is the link:  https://www.androidpit.com/block-number-galaxy-s4

Flag this to a Moderator
Message 22 of 33
4,092 Views
Highlighted
I'm a Participant Level 3 brewmaster
I'm a Participant Level 3

Re: How to block a phone number?

I created a contact named SPAM. I set the ring tone to silent. I add all numbers that I don't want to hear from to the SPAM contact. Works great.

Flag this to a Moderator
Message 23 of 33
3,519 Views
I'm a Participant Level 1 JoJo10
I'm a Participant Level 1

Re: How to block a phone number?

Excellent question.  No answer in 2+ years.  So, why doesn't fido give its customers phone blocking when other companies do?  Why is Fido helping spammers spam us?

Flag this to a Moderator
Message 24 of 33
3,441 Views
Moderator
Moderator

Re: How to block a phone number?

Hey @JoJo10 and welcome to the Community.


We certainly don't want any of our customers to be spammed.


We hear you and I will make sure to forward your comments to the people in charge.

 

Meanwhile, for any unwanted calls or message that you receive, I invite you to visit this page here.

 

And if you need help with anything, don't hesitate to reach out.

 

 

 

 



Flag this to a Moderator
Message 25 of 33
3,435 Views
I'm a Participant Level 2 icarson
I'm a Participant Level 2

Re: How to block a phone number?

pammers do not adhere to the do not call list so why would beiing added help.

 

I have 5 phones with Fido and on the verge of moving to another service.

 

Add call block to end the frustration.

 

 

Flag this to a Moderator
Message 26 of 33
1,824 Views
MVP
MVP

Re: How to block a phone number?

Hello Icarson,

 

  Welcome to the community!

 

  You're right, spammers do not adhere to the Do Not Call list. However, registering on the list should prevent calls from actual telemarkers.

 

  Unfortunately there isn't much that can be done to prevent SPAM calls. Often, they use spoofed phone numbers to hide their true identification. As such, the networks cannot simply block those numbers because they usually belong to unsuspecting parties. Your numbers could have even been used to spoof phone calls to other people.

 

  I understand SPAM phone calls and SMS are annoying and frustrating to receive. However, until the technology is available to identify the true callers, there isn't a whole lot that can be done. You should note that the spammers do not limit their calls to Fido. Changing providers won't likely stop the SPAM.

 

Hope this helps :Smiley:

 

Cheers



Flag this to a Moderator
Message 27 of 33
1,820 Views
I'm a Contributor Level 1 Fireram
I'm a Contributor Level 1

Re: How to block a phone number?

Sorry Cawtau, I have to disagree, there IS much that can be done, its just a matter of will it increase profits for the one that decides to do it.

 

The " technology " is available, I have it with my Ooma phone service. I can block any number i choose, or subscribe to an ever updating list of known spammer numbers,, It works, because I never get spam calls on my Ooma service.

 

Given, that Ooma is a VOIP service, so it is slightly different to my Fido cell and home phones, which are both radio services. Both my Fido home service and cell service are routed through a Fido server at some point. If it was not, there would be no way of tracking my minutes, data usage, long distance etc for me to billed. Fido knows who I call and who is calling me.

 

Surely there is a way to have those servers block transmissions from user selected phone numbers before they even ring the users device, be it home or cell phone. Or, only allow calls from numbers selected by user to pass though, and send all others to a pre recorded do not call message.

 

The fact this thread is still alive years later, indicates to me that the potential loss of spammers as customers of Fido, vs the small increase in existing customers satisfaction just isnt going to make the share holders happy. After all, If im in the business of telemarketing, or spamming, Im going to need to be a subscriber to at least some form of telecom company. If all the telecom companies kicked spammers off their networks, there would be no more telemarketers. But which telecom company will be willing to give up the revenue first? None im afraid, this will need to become a CRTC ruling for them to act on it.

 

The phone number that I was last spammed with was searched on Yellow pages over 10,000 times in the last 14 days. They have changed the last 4 digits three times in as many months. Yet Telus, the telecom company that is listed as the provider for the spammers number,  has not shut them down. Im sure they pay thier bill on time every month.

 

Sorry for the long post,, But I found this thread in an effort to block this spammer from calling me. My wife and I are shift workers so ringing phones all day is just not going to work in this house.

 

FIDO,, you need to put your customers first ! At this point I dont see any benefit to keeping my Fido home phone over my Voip service. If it wont at least offer the same services that my VOIP service dose for less money.

 

I think Fido has a great product with the home telo device. It has great signal reception in my spotty cell service area, and the service plan is well priced, it works in a power outage for a while, but it needs to be able to block calls. Or better yet, add a page to fido.ca were users can add a blocked call list to all thier devices. We all block emails that are know spam... Come on Fido,, be the first,, we will all thank you by staying loyal.

 

 

Flag this to a Moderator
Message 28 of 33
1,372 Views
MVP
MVP

Re: How to block a phone number?

Hello Fireram,

 

  I understand your frustration. However, you seem to have missed my point. Yes, the technology to block numbers has been available. It's probably even available in your phones. However, the technology is not yet available to identify the true spammers' number. Even the CRTC admits there is currently little that can be done to determine the origins of nuisance calls. As previously mentioned, the spammers often use spoofed numbers. That is, the numbers shown on the caller ID do not belong to the spammers; they belong to potentially innocent people. Often those people don't even know their numbers are being used to make SPAM calls or send SPAM messages. The only way they find out occurs when irate spammees call the numbers or send texts to asking them to stop calling or stop messaging.

 

  It's not about potential loss of spammers as customers or losing revenue. It's about trying to protect innocent customers whose numbers have been spoofed. While the likelihood of spammers spoofing your number might be small -- given the vast pool of numbers to choose from, it's possible. How would you feel if the networks blocked all of your services seemingly for no reason? Even if they didn't block your services per se, blocking your number would mean that you couldn't call or message anyone. All your calls and/or messages would be blocked. That's what would happen if they blocked numbers at the network level.

 

  I understand Ooma will block any number you provide. However, they can do so because those blocks only apply to Ooma customers. The owners of the spoofed numbers are unaffected by the block -- unless they try to call an Ooma customer. They can still make/receive calls to other mobile and landline numbers. They can still make/receive messages to other mobile devices. Mobile providers and landline providers simply cannot block a number without absolute proof that the owner of the number is engaged in nefarious activities. I think you would agree that if they blocked your number simply based on its apparent use to make SPAM calls or send SPAM SMS, your customer satisfaction would plummet.

 

  Why do you think the spammers are actual customers? It's unlikely the spammers use mobile devices to SPAM. Why? Because it's inefficient. Imagine the immense time and effort required to make those 10,000+ calls from a mobile device. They want a big return-to-effort ratio. There would be no return big enough to warrant that amount of effort. What's more likely is that they use computers to make the calls and send SMS using an IP phone service. In fact, it's rather likely the spammers originate from outside of Canada.

 

  Unfortunately, until the technology to unmask the true number of spammers/scammers is readily available (not simply the number shown on the caller ID), the only solution currently is to block the numbers on your phone. That said, it is hopeful to note that the CRTC is trying to implement measures to reduce nuisance calls (see here and here).

 

Hope this helps :Smiley:

 

Cheers



Flag this to a Moderator
Message 29 of 33
1,359 Views
I'm a Participant Level 1 ljfawkes1
I'm a Participant Level 1

Re: How to block a phone number?

Hi Fido 

Okay, so your company does not want to spend money creating an app that would serve your customers to block unwanted calls. I understand it is so much easier from a business model to shift the responsibility to the government. 

This does not solve the problem that I am being charged .40  for every incoming call that is not recognized.

Could you not create something where phone numbers are acknowledged by way of a persons phone book. If it is in my phone book the call comes through if not it is sent a message is sent to the caller that they are not registered. They would then be required to provide name, phone, and address for caller verification. Then I would either accept or reject with the option of sending a note back to the recipient either personal or standard rejection. If tinder can do it why can't Fido?  

Flag this to a Moderator
Message 30 of 33
344 Views