Hello Suehundal,
Welcome to the community!
To clarify, are you wanting to activate a SIM card for new services or did you want to update a SIM card for a line you had already been using?
If you've received a SIM card with new services, I believe that card should already be activated. On the other hand, if you've received a replacement SIM card and wish to update the information on your account, you might be able to do so via your My Account (see below).
As also mentioned in that post, you should note this forum is community-driven and no longer intended as a venue for customer services. We would not have access to customer accounts. If you would like additional assistance, you would likely need to contact customer service. They can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
Hey @Redboy2020, Alex here!
If you have a new SIM card, you can update it in your online account on our website.
Otherwise, if you're looking to activate a new line, you can either do it on Fido.ca, by contacting our customer service or directly in one of our stores!
Hello Xraydrg,
Welcome to the community!
Sorry to hear you have not been able to reach anyone using Live Chat. I'm not sure what service hours they had on Christmas Day.
While I haven't done so myself, I believe you should be able to obtain an eSIM via your My Account --> View Usage & Manage --> Manage SIM (under Quick Actions, near bottom of page). I believe you will need to reply to a verification text message in order to proceed. Unfortunately, I do not know of the following steps as I have not personally switched to eSIM.
You should note this forum is community-driven and no longer intended as a venue for customer services. We would not have access to customer accounts. If you would like additional assistance, you would likely need to contact customer service. They can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. Hopefully, their service hours are better after Christmas Day.
Hope this helps 😀
Cheers
Hello @adesh,
If you are looking to update your SIM card see here, if you are activating a new line the SIM card should already be activated if for whatever reason it is not then you can call customer service directly and will be able to assist you.
Hey there @Bansalraghav605
Welcome to the Community 
If you're looking to swap your old SIM card with a new one, you'll find all the steps in the solution of this thread.
Hope this helps!
Hey @sreza22
When adding a second line to your account, you'll receive a brand new, already active SIM card!
You won't need to activate it manually.
Hope this clarifies!
