How long will it take to deliver my new phone?

How long will it take to deliver my new phone?

How long will it take to deliver my new phone?

SOLVED
I'm a Participant Level 2

How long will it take to deliver my new phone?

I'm looking at upgrading my current phone and interested in getting a new one from the Fido website. It offers free shipping but I was wondering how long will it will take to have the phone delivered it to my home? I have made other purchases online during the pandemic and, one in particular, I have been waiting almost three weeks for a package that was to have taken two days to deliver. I want to make sure that if I buy a new phone from the Fido website that it gets to my home as quickly as possible. Otherwise, I will wait for the retail stores to reopen. Could someone please answer my question? Thank you.

Accepted Solution

Re: How long will it take to deliver my new phone?

Solved by Moderator

Hey @khash27! Smiley

 

Our phone shipments take 2-5 days, depending on where you're located. That said, there can be a bit longer of a delay due to Covid-19 however the large majority of our customers are still receiving their devices within a week as long as the phone is in stock. 

 

I hope that helps, we suggest you order online as you'll also save on the $40 transaction fee.

 

 

View solution in context
3 REPLIES 3
I'm a Participant Level 1

I'm wondering if you guys have sent oak my phone and how long will it take to get in the mail

I'm Qualified Level 1

Hi @Brandymarie,

 

Welcome to the Fido community!

 

Please see the solution @FidoNick provided above.

 

 

 

 

Moderator

Hey @khash27! Smiley

 

Our phone shipments take 2-5 days, depending on where you're located. That said, there can be a bit longer of a delay due to Covid-19 however the large majority of our customers are still receiving their devices within a week as long as the phone is in stock. 

 

I hope that helps, we suggest you order online as you'll also save on the $40 transaction fee.