How long before I receive order confirmation?

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I'm a Participant Level 3 H41
I'm a Participant Level 3

How long before I receive order confirmation?

Hi 

My issue is how long I receive my order 

i order my device on 11/21/2018 and I not received any kind of confirmation form Fido. I contact him 5 to 6 time I tried many tipe to think like on call/live chat/email but every time I receive falls commitments after all this they send me other confirmation mail of product they said me order date 12/06/2018. But not give me any kind of confirmation about product whe I received my product. Plz help me what I do. How I downs I get a true reply from Fido 

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Moderator
Moderator

Re: How long before I receive order confirmation?

Hey @H41

 

Welcome to the Community! 

 

This doesn't sound like the kind of experience we want for any of our customers! 


Did you get a confirmation that the particular device you had ordered was backordered? 

 

Though we aim to have our phone orders sent out as quickly as possible for our customer, when a phone is backordered it can sometimes cause some additional delays in the delivery. 



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I'm a Participant Level 3 H41
I'm a Participant Level 3

Re: How long before I receive order confirmation?

Yes I get confirmation on Nov 21 but didn’t sand me any thing after my lots of follow up that give me reply it’s take 3 weeks. After 3 weeks I didn’t receive any thing from you. Again I follow up they sand me another order date conformation on Dec 06 u can chuck my live chat 

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Message 3 of 8
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Moderator
Moderator

Re: How long before I receive order confirmation?

Thanks for the details! We'll need to take a closer look at your account to see what happened.

 

I'll send you a private message shortly. Smiley



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I'm a Participant Level 3 H41
I'm a Participant Level 3

Re: How long before I receive order confirmation?

Thanks for that. Today 2.30 pm one of your customer service representative call me and told me your your order was canceled on Dec 07. I ask her who will canceled my order she reply me she don’t no. I ask her who give u authorize to cancel my order she told they don’t know and ask me call customer care. And I call customer care she told no any kind of not about cancelation. What going on I don’t know on my case 

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Moderator
Moderator

Re: How long before I receive order confirmation?

Hey @H41! Thanks for the update. Smiley

 

We've sent you a PM through the community. We're still waiting on your reply to access your account.

 

Send us a reply there when you can please.



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I'm a Participant Level 3 H41
I'm a Participant Level 3

Re: How long before I receive order confirmation?

What kind of reply you needed from me 

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Message 7 of 8
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Former Moderator FidoPamela
Former Moderator

Re: How long before I receive order confirmation?

Hey @H41

 

We'll need to access your account to further look into this with you and check the status of your order. 

 

For security reasons and to protect your privacy we only do that through private message. You can reply to us there so we can continue with that. 

 

If you prefer you can also find other options to reach us right here



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