How can I retrieve Fido dollars accumulated years ago?

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I'm a Participant Level 1 Felixchan202
I'm a Participant Level 1

How can I retrieve Fido dollars accumulated years ago?

I have been a loyal customer of Fido for over 10 years and had accumulated more than $70 Fido dollars in the past. Can I retrieve the Fido dollars now?

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Re: How can I retrieve Fido dollars accumulated years ago?

Hello @Felixchan202,

 

The Fido Dollars program ended and if you did not use the balance it would have expired and can not be added back.

 

Fido did communicate their intention to end the Fido Dollars program to everyone via bill invoice in January/February 2016, the information was also posted on the website. Depending on if you had a contract it was extended to some customers until July 2018, you can get more info here.

 

Happy holidays!

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I'm a Legend Level 1
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Solution

Re: How can I retrieve Fido dollars accumulated years ago?

Hello @Felixchan202,

 

The Fido Dollars program ended and if you did not use the balance it would have expired and can not be added back.

 

Fido did communicate their intention to end the Fido Dollars program to everyone via bill invoice in January/February 2016, the information was also posted on the website. Depending on if you had a contract it was extended to some customers until July 2018, you can get more info here.

 

Happy holidays!

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I'm Experienced Level 1
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Re: How can I retrieve Fido dollars accumulated years ago?

in 2016 i had to rush to get the lg gpad 3, and still had to pay for the hardware upgrade fee, even though i had no data plan or tablet plan.

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