Horrific Customer Service

[jakeolivia1]

I have been a customer for many years with multiple lines on my account. My teenage daughters phone dropped a substantial amount right after we purchased, because we did not call within 15 days they would not honour the price and the customer service rep Josh was extremely rude and unwilling to assist us in any way. 

[FidoDaniela]

Hello @jakeolivia1, welcome to the community!

First of all, we want to thank you for your loyalty, we greatly appreciate it and value it. We're sad to hear that you did not have the best experience with our customer service. This matter would need to be re-discussed with our customer service or we can send you a PM right here. Let us know what you prefer! 

[jakeolivia1]

It would be great if we could get some polite helpful assistance from customer service. Please have someone contact us. Thanks 

[FidoPierre]

Hey @jakeolivia1, 

I'll send you a PM right away so we can take a closer look into this together!