I signed up for internet with Fido on Oct 4 and was promised a 150 GC. However I have yet to receive it. I reached out to firstname.lastname@example.org
and they honestly seem like scammers. They claim that it should've already been sent so when I sent back proof that I haven't received it in my inbox or my spam folders, they said that it therefore "must be on its way."
last I checked email is instantaneous and something sent weeks ago wouldn't have been "on its way."
Im very very unimpressed with Fido for using a unreputable company like that for gift card fulfillment. If Fido is unable to resolve this matter shortly, I'll have to open a case with the CRTC as I feel taken advantage of at this point.
I have had the same experience as you, and yes last I checked emails are instantaneous. I have posted a post looking to have someone contact me as well because just being on hold for 3-4 hours is almost a full days work, I might as well be getting a pay check from Fido.
I have been given the same run around that it's coming. It is pretty ridiculous that there is no email that you can send your request to, you can't communicate with anyone, and after the 4 hour combined wait, I was disconnected from the online help. Seems like too much work for $150...