Hardware upgrade

[Vammas158]

After been with Fido for 15 years, every time I call for a hardware upgrade, I end up very disappointed.

Fido treats loyal customers worse than new customers and that’s is very wrong..

Market is changing , and so are customers, if you don’t step up with your customer service, you will end up loosing a few customers, including myself, which I’m considering already.. And that would be very sad after 15 years..For new customers, please ,keep this in mind.. And Fido, please, don’t respond or email me saying I’m sorry.. It’s not good enough..! Thank you..!

[FidoSaad]

Hey there @Vammas158,

Welcome to the community

I see that you had a rather unpleasant experience and I can assure you that this is not the kind of service we wish to offer.

I'll be sending you a PM shortly so we can take a closer look at this together and review the recent interactions you had.

Talk to you soon!