Google Pixel - VoLTE

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Google Pixel - VoLTE

Hello!  I was wondering if Fido has an ETA on allowing VoLTE for the Pixel/Pixel XL on its network?  Google pushed an update in early December enabling VoLTE support, however Fido seems to be lagging with enabling the service for a few devices, including the Pixel/Pixel XL.  Any chance Fido will throw us a bone?

 

Thanks!

 

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Re: Google Pixel - VoLTE

VoLTE was enabled with the April update, the May 1st update is just a regular monthly security update.

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Re: Google Pixel - VoLTE

Hello again,

 

  I think the likely reason voLTE and Wifi-calling will possibly work on an unlocked iPhone is because Apple has a Global database of IMEIs. I believe it's the Apple GSX database and contains almost all the necessary information to determine an iPhone’s lock and overall status. Mobile providers would use that database to verify IMEIs and lock status prior to allowing use on their networks.

 

  Google does not have such a database. While there are global databases for all IMEIs (GSMA IMEI database) and databases for blacklisted IMEIs (Central Equipment Identity Register or CEIR), they are not used in the same way as Apple's database.

 

Currently, mobile providers likely have a separate database of the android devices they sell. That database would contain information such as IMEI and lock status. While they can add IMEIs to a customer's account so the device may use the network(s), those IMEIs probably cannot be added to that inventory database. Unfortunately, as it stands, only compatible devices with IMEIs in the Apple GSX database and their inventory database can avail of certain features such as voLTE and Wifi-calling.

 

Hopefully, changes will be made so that the system will allow provisioning of IMEIs from both their inventory database and their customer database to enable unlocked android phones to also make use of those services.

 

Hope this helps Smiley

 

Cheers


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Re: Google Pixel - VoLTE

Hey @FidoSamantha

 

You said "at this time" does that mean this is something that can be done later?

 

I also don't see why you can't just auto provision every phone on the network that supports it. The phone already detect that it's on the Fido network so it updates and install the Fido version of the OS. Can't Fido on their end detect if the phone supports VoLTE and provision it?

Also, are you sure the phone isn't provisioned?

Like I see the Enhanced 4G LTE Mode checkbox enabled

If I go into the Phone info setting by typing *#*#4636#*#* into the dialer it shows VoLTE provisioned

just video calling and wifi calling isn't provisioned

IMS status shows IMS registration is not registered so VoLTE isn't available

 

this actually leads me to think the phone is provisioned but the Fido network is just denying access to VoLTE

 

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Re: Google Pixel - VoLTE

Hey @Kenjuta

 

What Samantha meant was that it's possible in the future that the system will allow us to provision non-Fido devices for VoLTE. This isn't something we can confirm though. We're always looking to increase the amount of VoLTE phones we support. 



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Re: Google Pixel - VoLTE

so my friend just bought a Note 8 directly from samsung's website and VoLTE and wifi calling is working with it even though it didn't go through Fido and he didn't need to tell Fido he has the phone or get the IMEI added to anything

 

How is it that Fido is able to determine that phone is allowed on VoLTE and provision it but not the Pixel XL even though it's running the same build number and software as the ones Fido sell?

I'm pretty sure the Pixel is provisioned for VoLTE as well since when you go into Settings > Network & Internet > Mobile network you see that Enhanced 4G LTE Mode is an option on there and is enabled and if you dial *#*#4636#*#* and then select Phone information it says VoLTE Provisioned is true

Only thing I think I'm not seeing is the IMS Status on it says

IMS Registration: Not Registered

Voice over LTE: Unavailable

 

Is it possible that this mean my phone is all provisioned and able to access VoLTE but something on my account with Fido isn't enabled or disabled properly so I can't get on it?

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Re: Google Pixel - VoLTE

Hi @Kenjuta, let's take a look at your account!

 

I'll send you a PM. Smiley



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Re: Google Pixel - VoLTE

I contacted Google support asking if the ones they sell are any different than the ones carrier sell in order to try to get more information on why my Pixel isn't connecting to Fido VoLTE.

This was their response:

This is in response to your query about the Volte connection on the phone. Pixel phone supports all the VoLTE connections of all the major carriers. Regardless of the point of purchase, the phone has the functionality of VoLTE connection enabled in it. Even if you purchase it from a third party retailer or directly from Google Store, then also, it should work find and catch the VoLTE. I'd suggest you to contact the carrier again in this regard and discuss this with them. 

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Re: Google Pixel - VoLTE

I am also having no VOLTE with my Pixel XL. It drops right to 3g/H when I make a call

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Re: Google Pixel - VoLTE

Hey @Zehlek1

 

Are you using a Fido phone? 



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Re: Google Pixel - VoLTE

Yes. It is the blue Pixel XL which I ordered from Fido customer service

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Re: Google Pixel - VoLTE

Do you have the latest software update @Zehlek1 ?



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