Give us the "chat setting

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I'm a Participant Level 2 georgiehines97
I'm a Participant Level 2

Give us the "chat setting

this past weekend i was given the run around by multiple reps, telling me i need ro contact samsung about my question then samsung told me i need to have fido enable this setting onto my sim, basically the "chat setting" treats the samsung galaxies that are compatiable as an iphone it basically shows you when someone has read your message or says when the message was delievered, anywho as i got the run around a fido rep had said its a default setting thar will eventually appear but everyone i know who has the samsung galaxy s8 already has it? So im wondering if fido will give it too us or not? Can someone not give me the run around and give me a straight answer? Thanks 🤘💯

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Re: Give us the "chat setting

Hey @georgiehines97!

 

Welcome to the Community!

 

Are you referring to RCS messaging through the Android Messages app?

 

Are you using the Android Messages app and do you have RCS messaging enabled? You can enable this in the app under Settings Advanced Chat Features > then toggle Enable Chat features to ON.

 

If this is what you are inquiring about, then I would also suggest checking out this thread as there's some good info there as well. 

 

Let us know if this helps!



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I'm a Participant Level 2 georgiehines97
I'm a Participant Level 2

Re: Give us the "chat setting

I just tried, and that option isnt their in the settings? What do i do? 

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Re: Give us the "chat setting

Hello Georgiehines97,

 

  Welcome to the community!

 

  Are the Galaxy S8 users you know using Samsung Messages or Android Messages with Fido or Rogers?

 

  @FidoAmanda Samsung was supposed to be in collaboration with Google to provide RCS support for Samsung Messages as well as Android Messages (see here). They said the devices with support include the Galaxy S8/S8+, S8 Active, S9/S9+, Note 8, Note 9, and "select A and J series" phones. Presumably later devices would also support the service. I understand RCS should work with Android Messages. However, does Fido/Rogers also provide RCS support for Samsung Messages? There are reports that Bell supports Samsung Messages while Rogers supports Android Messages (see here and here). If providers only offer support for one or the other, it seems to go against the whole premise of interoperability between Samsung Messages and Android Messages.

 

  Any information would be greatly appreciated! 😀

 

Cheers

 

 



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Re: Give us the "chat setting

Hey @Cawtau!

 

That's a great question, and, honestly, we're not entirely sure. We're looking into it and we'll get back to you on that as soon as we get more info!



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