Getting back the IPHONE Visual Voicemail Value Pack

Getting back the IPHONE Visual Voicemail Value Pack

Getting back the IPHONE Visual Voicemail Value Pack

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Getting back the IPHONE Visual Voicemail Value Pack

On November 14th 2020 I changed my plan (both 2 lines) to Fido Payment Program 8+2GB ($60).

I added the premium voicemail -To-TEXT value pack as a voicemail add-on instead of the IPHONE Visual Voicemail Value Pack.

I was trying to change my plan using the self-serve option but there's no option in changing the add-ons. I would like to change the actual add-on to the IPHONE Visual Voicemail Value Pack. Any sugestions ?

Thank you.

Accepted Solution

Re: Getting back the IPHONE Visual Voicemail Value Pack

Solved by Moderator

Hey @7Core

 

I have replied to your PM about this. We'll continue there. 😊

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2 REPLIES 2
Moderator

Hey @7Core

 

I have replied to your PM about this. We'll continue there. 😊



Hello @7Core,

 

Some add-ons can not be removed through self-serve and you would need to contact customer service and they can switch the add-on to the correct one.