I recently ordered a phone through Fido.ca.
When I received an email confirmation I see in the shipping address it doesn't say my Unit No., else it shows the complete address.
So I tried to update my address from my Fido account so that the device is shipped to the correct address. When I try to update my address, I get a 502 error.
Solved! Go to Solution.
Closing the loop on this - it's now possible to update your address on Fido.ca. To further protect your accounts and prevent any unauthorized changes, a PIN verification will be required when changing your address online going forward.
Thank you for your patience and understanding.
We have temporarily blocked the access for all customers, however, we'll be happy to help you update your information.
Feel free to reach out to us through these channels and we can get your address changed. If you prefer, we can get it done right here on via PM through the Community.
Let us know how you'd like to proceed.
I connected with a Fido representative today via FB messenger. They said they updated my address but still as of right now I'm still seeing the old address in my account.
I'll wait a day or two and if it doesn't change, I'll try out to reach someone through your suggested channels.