Frustrated Caller

[Mcbadilla]

Hi Fido Customer Service.

I am trying to contact Fido to check on my current billing and have plans changed to what is currently offered.  Was in the phone for 1 hour and 15 minutes but no chance of getting connected.  I tried chat / ask Jack but still the same, not connected to Specialist.  I want the current plan deal of $45/ 50 GB and  I do not want it to pass me as I had my hardware upgrade yesterday and it is good only until today.

Thanks,

Marissa

[FidoSaad]

Hey there @Mcbadilla,

We're a bit busier than usual during the holidays and we're fully aware that there's extend wait times to reach out customer service representatives. Rest assured that we're doing our best to assist all our customers as quickly as possible.

In the meantime, the good news is that you can complete this change online on Fido.ca. Have you had the chance to complete your order and the plan change online since then?

Keep in mind though that some promotions or offers may only be available with your phone upgrade. Meaning that if you've already complete the phone order and trying to change your price plan afterwards, the same offers might no longer be available for you. That said, don't hesitate to reach out to us and we'll be happy to go over your options.