Fraudulent activity

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I'm a Participant Level 1

Fraudulent activity

Hi,
I've recently been a victim of fraud. I was told that someone from Montreal has been doing international calls and it's worth about $1800. Fido rep said it will appear on my bill but I won't be charged at all. Now for the first time I recieved a bill mailed to me that I didn't sign up for and it said I had $1358 balance which will be charged on my credit card, which I never pre-authrized. But it was just okay because I was told I wouldn't be charged. However, next thing you know fido has charged my credit card. I am not happy with this situation.
Can someone please help me out here.
Thanks

 

 

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Re: Fraudulent activity

Hey @RamanjitSuri and welcome to the Community.

 

We can definitely take a look at your account to see what happened.

 

That's definitely not the experience that we want for any of our customers.


For future reference, you can reach us through our other channels when it's a question related to your account here.

 

I'm sending you a PM now, talk to you soon.

 

 

 

 

 

 

 



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