Fraud

[BJ17]

I received a letter from Met Credit.com a month ago. Fido filed me a case because of the balance that I didn’t pay since this is not my account. I have only use one account since I arrived here in Canada. How come this was happened? My credit score was affected because of this matter. They said I vlose this account last February but I didn’t close any account that is belong to me. Please help me. I need my credit score to be back because I’m purchasing a house. Thanks

[YIQUN]

Hello BJ17, 

How did you solve this problem? Did FIDO give you the result? I have the same problem which needs to deal with. 

[Rupinderkaur03]

Hii

How did your problem got solved?

I'm having the same issue.

Please help me.

[FidoNick]

Hey @YIQUN!

Our teams can definitely look into this! Please call our credit operations team at 1-888-288-2106 and they'll be able to investigate what happened

Hope that helps! 

[KAPABLE-K · Accepted solution]

Hello @BJ17,

Welcome to the community!

It would be best to reach out to customer service and have them look into this.

[BJ17]

I already call the customer service and they said the Fraud team will investigate regarding this case that they file. Still waiting for the result. It’s been 3 weeks  from the time I call them first. I always contacted the Frad team but only voice message.  I leave a message to call me back. Hopefully they are working on it because I need my Credit score to be back to normal. So disappointed.

[KAPABLE-K]

Hello again @BJ17,

I could understand how you feel since the fraud team is already investigating it they should reach out to you soon.