Formal notice / mise en demeure

[Vicez]

Hello,

I will explain my problem here: 

On my first line Fido refuse(i think they don`t have it) to give me the contract . I spoke today with OPC Quebec and advised me to ask them(Fido) to cancel the line if they refuse to send my contract as by the law. 

On my second line i have ordered a certified S22 on 13 November and never received it. Everytime i call they keep saying 2 more weeks. Also, last 2 calls with customer support were horror. After waiting 1 hour they answered , took my informations and problem, then put me on hold and hang up.  

My question is, what is the address to send the formal notice / mise en demeure ? I want to go in small claims with this but i need to send this notice first. 

[IrishJewelz]

Phone the Better Business Bureau...they will rectify for you in a faster timely manner!!

Then because of your inconvenience ask what they can compensate for this inconvenience as in a better phone deal? OR call to speak to a floor manager.

[FidoVan]

Hi @Vicez,

If you activated your first line in store, you will need to go to that same store to get your agreement on paper. If you activated online, that agreement is sent to you by email automatically with the email you provided.

For the device on your second line, it looks like the device you bought may be backorderd. When that happens, we send you an email to let you know.

Please note this Community Forums is not an official platform to get assistance. If you have any unresolved situations, you may reach us out through our official servicing channels found here.

[IrishJewelz]

That's funny because I see people are coming here BECAUSE they cannot get through the proper servicing channels because your system is horrible!!!

[Vicez]

They are garbage. Store is telling me they cannot find my contract but they can print my account. So, they dont have my signature but still want me to pay. Also my phone is backorder but they keep selling it online. I'll go small claims and finish this .

[FidoVan]

Hi there @Vicez,

Can you tell us where exactly did you activate yout line? Which store was it? As mentioned in your other similar post here, you can back to the same store where you did your activation to get a copy of your agreement. If that is not possible, you should go to a Fido store or dealer. If that was the case in the first place, please let us know so we can offer you assistance.