Hey @blacklites,
Sorry to hear you feel that way.
Just to clarify, we're unable to withdraw money without consent; automatic payments only occur if the customer enables autopay.
We respect our customer's privacy!
Concerning the charges, we understand receiving a bill higher than expected can be surprising.
If you need further help with your account, please contact us here.
Hello Blacklites,
Welcome to the community!
Sorry to hear you've incurred additional charges on your lines. You should note that these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts so we would not know what those charges you incurred were for.
That said, most providers have a late fee if payments are not received by the due date. As far as I am aware, that late payment charge is 3% per month (see Terms of Service ; section 3c). If your services were suspended due to non-payment, there is a suspension restoral fee (see here).
In your most recent post, you noted being charged after your data was suspended. Most of Fido's plans include Data Overage Protection. Is it possible your data was paused when your normal data allotment was finished and the charge was for the purchase of additional data?
I understand you are intending on cancelling your services. However, if you wanted to discuss your issue, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
