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not receiving short code text from my bank

I'm a participant level 1
I'm a participant level 1



I have a bank account in Spain and i cant access because apparently im unable to receive the short code text they send me as authorization.


How can I solve this?. Is not just importan but urgent.


Community Manager
Community Manager

Hey @Fer7,


To make sure, you're trying to receive the code on your Fido device, correct?


If that's the case, it's important to note that short codes must be approved by the Canadian Wireless Telecommunications Association (CWTA) and each of the Canadian carriers before a program is provisioned on their respective networks. 


The current list of approved short code programs is available at their website. You'll also be able to learn more about the CWTA, short code programs, how to apply for a short code and more. 


Typically though, the CWTA would only approve short codes from organizations that operate in Canada. 


I suggest contacting your bank to ask them if there are alternative methods to authenticate you. 


Hope this helps clarify a bit!