Fido keeps billing even though i left the country and removed the sim

[khizarm]

I have a fido plan of $42 a month. I recently left Canada, and replaced my Fido sim with one from my home country. However, I just found out that I was charged $133 for last month and this months fee. Why am I still being billed if I didnt use the services?

[Cawtau · Accepted solution]

Hello Khizarm,

  Welcome to the community!

  Sorry to hear you might not have understood how post-paid plans operate. Post-paid plans would continue (regardless of whether you actually use the services) until you cancel your services. Simply removing the SIM card from your device does not cancel services. Had you cancelled your services when you left Canada? You would need to contact customer service to cancel your services. They do offer a contact number to use when abroad.

  You should note this forum is community-driven and not intended as a venue for customer services. You would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers