Complaints with live chat specialists

[haven1130]

Hi,

I was wondering if there is a place to voice my concerns/complaints to fido with a live chat specialist. I was given wrong information by the specialist and when I attempted to request a supervisor, the specialist did not allow me to speak with one.

[Original_Lucy]

Hi there @haven1130 , so sorry to hear that. Of course there is an avenue to express your concerns. Go Here and scroll down the page to report your concerns to management. I hope you get a resolution.