October 2022
There is a hard inquiry in my credit account from Fido solution! Fido has checked my credit score without authorization. It has been around 2 months that I have been struggling with customer service! They promised that it would be removed from my credit report but it has not! today I decided to follow up on the case number they gave me. The agent told me they do not know when it will be removed and they are working on it! when I asked them to put another request on my account I received this answer: things! do not work as I think they work! and they will not do it for me. I do not think this is an appropriate answer a customer wants to hear after waiting two months. I am now totally disappointed with Fido.
What should I do now? How can I receive a clear answer and an exact date to know when Fido will solve the issue at last?
Solved! Go to Solution.
October 2022
Hey @parisa57! We're really sorry to read about your recent experience with our customer service. Please reach out to our Credit Operations team so they can assist you with your request. You Can reach them by dialing *732 from your Fido phone or 1-888-288-2106. You can also reach them via Live Chat.
3 weeks ago
Hello everyone,
FIDO DOES HARD CHECK INQUIARY IN YOUR CREDIT SCORE WITHOUT CONSENT - BE FULLY AWARE OF THIS.
Let explain my story:
On Tuesday Nov 12, 2024 I received a promotional phone call from FIDO, they offered me a deal, so I decided to take it, the agent on the phone tried to submit the order, but she had technical issues adding the promotion to the final order, so she said that she will call me during the following days once she had it fixed. During this time, I was asked if I if give authorization to do ONE credit check, which I approved.
On Friday Nov 15, the same agent called me as she promised, and explained that the promotional code has been added successfully, so she can submit the order. Before she did it, I asked; will FIDO do a second hard check in my credit score? I explained to her, that one was already done on Tuesday (Nov 12), the agent said NO, FIDO will not do a second credit check. Trusting is her word; I accepted the contract and she submitted the order. Right after that I got an e-mail saying that I am now FIDO’s customer.
On Saturday, after I woke up the first thing I see on my phone, that the I received a credit alert flagged saying that I got 2 hard inquiries back to back from FIDO. I checked, and one was from Nov 12 and the second one from Nov 15.
I was really upset about this, knowing that I am joining a cellphone company that is fraudulent and do illegal things: such as; checking credit scores without consent. I decided to call FIDO, the agent who spoke with me told that she made all the relevant notes to the specialist team who will look after this situation. This agent guaranteed that they will call me within the next 24h. I asked her: how the other department could actually call me "within 24 hours" knowing that the next day is Sunday, she said affirmingly that they work on Sundays. I asked her what if they don’t call, she said they will. So, I asked can you call me on Monday to follow up and verify that they actually called me, in the scenario if they don’t at least someone can transfer me to speak with a manager without going in circles and repeating myself. She said yes. she will call me on Monday to follow up. Guest what? She never called. AND OBVIOUSLY I did not get phone call on Sunday from the "correct department taking care of my matter" Here the Imprecation ID: I2316339922
No one is accountable at FIDO.
Today Nov 19, I decided to call this phone number: 1-888-288-2106 suggested by the Moderator listed above. I explained all this AGAIN, and the agent transferred me to a Manager. The Manager Moh Interaction ID: I12317573281, put me on hold couple times while he talked to other unit/departments, his first interaction was speaking with the Credit Operation department, this department they acknowledged to Moh that they cannot do anything about it or bring any resolution, and they admitted that they did 2 credit checks. Moh after receiving this incompetent answer, contacted as second interaction with the Office of President, he explained all the precents listed above and told me that this office will call me this Friday Nov 22 in the morning to offer me a solution.
I asked what if they don’t call me on Friday, he said to call him back using his interaction ID and explain all over again to connect to Manager.
Let me be clear, I will not port my current phone number to the FIDO SimCard until this matter is resolved. Why would I leave another cellphone company to a one that has not done anything right other than doing fraudulent activities on my account. I am afraid now of that at any moment they could do another hard check without justification/consent. Meaning now I am paying 2 lines of cellphones simultaneously.
. lines just because of FIDO accountability.
As bare minimum, firstly FIDO must provide a letter stating that they did a second hard check without my consent, so I can dispute it with TransUnion. Secondly sending me a cheque paying to dispute this matter, as you may know you need to pay a service to do that, thirdly the fact that if I dispute this matter with FIDO’s money, they may remove the hard check out my credit history but they will no bring up the points back, so FIDO need to find a way to make things right around this credit damage
Hoping someone who can bring a proper resolution and make things right contact me by Friday. Otherwise, I will post a video on Social media with all my phone call video/recording, maybe more people have been victims in the same way with an unsuccessful resolution.
Thank you for reading this!
November 2022
Hi, I contacted customer service today.No help! They always tell me an internal issue resulted in a credit evaluation. We do not know when we will solve it!!
I think when Fido has made such a big mistake and my credit score dropped, the least they can do is to be sorry and try to answer clearly and be helpful. But 3 month is passed and no one has tried to solve my issue.
October 2022
did you finance through them? if so, there's fine print that they have the right to do a check
once a check is done, it is practically impossible to reverse that entry. you will have to contact equifax
November 2022
No, I did not request any finance. Each time I contact they say: An internal issue resulted in credit evaluation! No one is even sorry for this problem. I always receive the same message that we do not know where this issue will solve.