Fido customer service keeps lying ...

Fido customer service keeps lying ...

Fido customer service keeps lying ...

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I'm a Participant Level 2

Fido customer service keeps lying ...

Hi.

I upgrated my phone with a customer service guy on the phone. He promised me a special price for a S10 but when i recieved the bill it much higher then the regular price. I called them about it. And they promised that they will fix it but never happned. So i canceled the deal. And sent them.back  their phone. And now they have  charged me for the phone 1400$. And they have recieved the phone like a week ago. Its been 3 weeks that i keep callinf them for all these problems but they dont seem to wanna fix it. So  i am thinking of taking legal action. It is all fraud what they are doing 😌..

Accepted Solution

Re: Fido customer service keeps lying ...

Solved by Moderator

Hey @Waro !

 

Welcome to the Community. Smiley

 

This isn't at all the impression we want you to have of us. I'm truly sorry you feel this way and for any inconvenience this situation might have caused!

 

We definitely want to sort this out. 

Please contact us whenever you get the chance so we can take a look at your account and go over everything with you.

 

Alternatively, we can also send you a PM through the Community.

 

Let us know what you prefer!

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3 REPLIES 3
Moderator

Hey @Waro !

 

Welcome to the Community. Smiley

 

This isn't at all the impression we want you to have of us. I'm truly sorry you feel this way and for any inconvenience this situation might have caused!

 

We definitely want to sort this out. 

Please contact us whenever you get the chance so we can take a look at your account and go over everything with you.

 

Alternatively, we can also send you a PM through the Community.

 

Let us know what you prefer!



I'm a Participant Level 2

Hi FidoValerie

Thnks alot for the respond.

Can you please PM me so we can solve it?

Thanks alot..

Sure thing, a PM is on its way @Waro.