I upgrated my phone with a customer service guy on the phone. He promised me a special price for a S10 but when i recieved the bill it much higher then the regular price. I called them about it. And they promised that they will fix it but never happned. So i canceled the deal. And sent them.back their phone. And now they have charged me for the phone 1400$. And they have recieved the phone like a week ago. Its been 3 weeks that i keep callinf them for all these problems but they dont seem to wanna fix it. So i am thinking of taking legal action. It is all fraud what they are doing 😌..
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Oh no! I'm so afraid!
I'm in the same boat as you. A Fido representative told me that I'd only pay $10 a month for the phone. It's actually $15 a month. The man lied to me.
I've spoke to Fido representatives twice and they would do nothing about it and said they'd give me a return slip.
I never received a return slip by email...
Now I'm paying $40 a month when the Fido seller promised $35 a month.
I don't know if I should return the new phone now since I might get charged $1400 😞
Hey @Waro !
Welcome to the Community.
This isn't at all the impression we want you to have of us. I'm truly sorry you feel this way and for any inconvenience this situation might have caused!
We definitely want to sort this out.
Please contact us whenever you get the chance so we can take a look at your account and go over everything with you.
Alternatively, we can also send you a PM through the Community.
Let us know what you prefer!