Showing results for 
Search instead for 
Did you mean: 

Fido charged full price instead of financing

I'm a participant level 1
I'm a participant level 1

Hi @FidoCustomer 


I activated a new line online via decided to pick th Samsung Galaxy A20 which was on a great deal on Boxing Day ($0 over 2 year financing on a $45 4Gb minimum plan). I received the bill and was charged for the full cost of phone $400. I called fido and they told Im on a month to month plan amd never placed on a contract! Absurd! Since the plan I picked is $45 4Gb promo Fido Paymemt Plan.. also, since when does fido ship out phones byod and charge customers on the first bill???


Very sneaky and if this was a mistake nobody stepped up to help.. the fido rep sent a case to back office team but who knows where and when this will be fixed.... 


Former Moderator
Former Moderator

Hey @Laxman23!


We do apologise if any type of error occurred with your order and phone financing amount. This isn't something we want happening to anyone and our specialists always do their best to work towards solutions! Smiley


If a ticket was sent to our Back Office team to fix this, then it should be treated as quickly as possible. You can always reach out to us at anytime for an update on the request.