I'm trying to pay for my bill today and I have received a charge of 1000 dollars?????? I've checked my bills details those charges for long distance calls. Your repersentative told me to change this plan which is good for me and I asked for international calls so she said no worries it only charge 25 cents per minutes which is better than 10 dollars for 1000 mintues. SHE TOLD ME 25 CENTS PER MINTUES. ISNT THIS IS A SCAM?
We definitely understand that receiving a much higher bill than expected is never a pleseant experience for anyone! That's certainly a huge amount.
In order to better understand the situation, can you please clarify the following details for us:
Which plan did you have before the changes were made on the account and what did it include?
Did you provide your consent for the change?