i can't sign in to my Fido account

i can't sign in to my Fido account

i can't sign in to my Fido account

kennyJ2019
I'm a Participant Level 1

i can't sign in to my Fido account

Hi everyone , starting from yesterday im having a issue trying to loggin to my fido account. Everytime im trying to sign in,  it automatically logs me out, and the following message pops up "There's been no activity for a little bit, so we signed you out to keep your info safe. Please sign in again."

 

Please help thanks

3 REPLIES 3
KAPABLE-K
MVP

Hello @kennyJ2019,

 

If you are using the web browser try clearing the cache or use a different browser.

 

If the problem is happening with the app trying clearing the app cache.



khouya
I'm Helpful Level 3

Hi Kapable-K.

It's not a browser problem, i got the same problem when i registered "my account" last week, i'm a new customer. But right now the thing is fixed. It's on fido side not on user side, clearing the browser cache will do nothing. He needs to ask the customer departement to fix his account.

Have a nice day Smiley

khouya
I'm Helpful Level 3

Hi KennyJ2019.

I think your account need a reset. Have you make changed since your last bill? The best way is to contact a fido rep' to reset the account.

Have a nice day Very_Happy