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i can't sign in to my Fido account

kennyJ2019
I'm a Participant Level 1
I'm a Participant Level 1

Hi everyone , starting from yesterday im having a issue trying to loggin to my fido account. Everytime im trying to sign in,  it automatically logs me out, and the following message pops up "There's been no activity for a little bit, so we signed you out to keep your info safe. Please sign in again."

 

Please help thanks

6 REPLIES 6

Torontoross
I'm a Participant Level 1
I'm a Participant Level 1

I am having the same issue. Different browers and sme thing.

hellohello1234
I'm a Participant Level 2
I'm a Participant Level 2

Same here. Have you figured out a solution?

Hey guys!

 

@Torontoross, @hellohello1234

 

Thank you for letting us know. Have you tried clearing cookies and cache?

 

Also, are you only unable to login to via fido.ca or the app as well?

 

If you are still facing difficulties, please reach out to us through these channels and we'd be happy to look into this with you.



KAPABLE-K
MVP MVP
MVP

Hello @kennyJ2019,

 

If you are using the web browser try clearing the cache or use a different browser.

 

If the problem is happening with the app trying clearing the app cache.



khouya
I'm Experienced Level 2
I'm Experienced Level 2

Hi Kapable-K.

It's not a browser problem, i got the same problem when i registered "my account" last week, i'm a new customer. But right now the thing is fixed. It's on fido side not on user side, clearing the browser cache will do nothing. He needs to ask the customer departement to fix his account.

Have a nice day Smiley

khouya
I'm Experienced Level 2
I'm Experienced Level 2

Hi KennyJ2019.

I think your account need a reset. Have you make changed since your last bill? The best way is to contact a fido rep' to reset the account.

Have a nice day Very_Happy