Hello IHeidi,
Welcome to the community!
Sorry to hear of your situation. However, you should note these forums are community-driven and not intended as a venue for customer services. We would not have access to customers' accounts nor know what was previously discussed.
Generally, the activation or set-up service fee is only waived if the proper promotional code is entered at time of activation (unless activated on Fido.ca without customer service assistance). If you activated your services at a store, you should return to the store to ensure they entered the proper code(s) for waiving those one-time charges.
That said, if you wish assistance with your matter, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
