Hello @vyrus724
Thank you for sharing your experience with us here. This is definitely not what we want for our customers. We also understand how inconvenient it can be to receive unexpected charges.
Since this is account related, we will need access to your account to verify what's going on. You can find all the ways to reach our team here.
Hello Vyrus724,
Welcome to the community!
Sorry to hear you feel you have been lied to. Unfortunately, we do not know what was previously discussed.
@vyrus724 wrote:
....Then you ask them a different way for help and TWICE running they refuse to do anything but send you back to the people who lied and hung up on you...
If you are referring to your posts in the forums, you should note this forum is community-driven and not intended as a venue for customer services. If you would like to escalate your matter, you would need to re-contact customer service (see here). I understand you have not been impressed with your previous attempts to call them. They can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. Those are their customer service avenues.
With regards to your first post, it is not uncommon for people with potentially difficult to pronounce names to adopt more commonplace names. Even if their names are not necessarily difficult to pronounce, they may simply prefer to be called a different name. Alternatively, some people might be legally known by their first names but prefer to be called their middle name. The system would likely show their legal name but they referred to themselves by their preferred name. That does not undoubtedly mean they were lying.
Hope this helps 😀
Cheers
